What our Customers say...


I wish I can give them 10 Stars! Nothing but positive things to say about the crew from SERVPRO Hollywood Hills. our house suffered water damage from a recent rain storm and they responded immediately containing the damage and mitigating it. The supervisor Raffi is very knowledgeable and polite and was very thorough, professional and meticulous in his approach. I will highly recommend them to all my friends and family! They get the job done!!!!!

Had a mid day water leak emergency..... I called these guys first since they came recommended from a friend, my call was answered on the first ring by a gentlemen named Rafi..... he immediately put my mind at ease and assured me his crew would arrive within an hour, just like clock work his crew arrived and took care of my water leak and all other necessary clean up and work.

Super professional and courteous, I will be using these guys and recommending them to everyone I know.

Hard to find honest and on time people to do work for you these days, these guys surpassed my expectations.

Thanks again.

Thank you Raffi and the entire team at SERVPRO!  Our building caught on fire and as you can imagine, it was an incredibly stressful situation.  Raffi came in right away and provided so much personal care, professionalism and assistance throughout the entire process.  He addressed my health concerns and accommodated my requests without batting an eye.  Arlene and the rest of the team came in, carefully packed everything in my home, cleaned it on site, and returned it all exactly how they found it.  I was amazed and impressed!  It was a well oiled machine, thoughtfully coordinated and efficient.  Thank you to everyone who made this experience easier every step of the way!

Wow! Raffi was unbelievable! He came out to asses my situation and when he realized there was really nothing he could do for my problem, (after actually taking the time to identify the issue and offer possible solutions), he left without charging me a cent. This is a reputable person who I will recommend to anyone who has water damage issues. Thank you again Raffi for your time!

David Jessen

We had a flood at my house late September due to a burst pipe underground.  I contacted SERVPRO Hollywood Hills, and immediately Raffi came to my house and assessed the damage.  Within hours Raffi and his amazing staff began to salvage my personal property and started the clean up process.  Although dealing with the insurance was a major hassle, however SERVPRO made the experience as pleasant as it could be!
I would not hesitate to refer them to anyone who needs their services!

Had a mid day water leak emergency..... I called these guys first since they came recommended from a friend, my call was answered on the first ring by a gentlemen named Rafi..... he immediately put my mind at ease and assured me his crew would arrive within an hour, just like clock work his crew arrived and took care of my water leak and all other necessary clean up and work.

Super professional and courteous, I will be using these guys and recommending them to everyone I know.

Hard to find honest  and on time people to do work for you these days, these guys surpassed my expectations.

Thanks again.

No room to add recommendations! Very great team. Thank you Fabiola & Joann.  

Great service and communication during the entire fire clean-up!

A job well done, Thanks so much for helping us stay dry during these storms!

Thank you, again, SERVPRO for your professionalism during this stressful time for us. 

Great Job SERVPRO! Thank you, from all of us at Payless Shoe Source :)

Hector, Luis, & Joseph, were great! Thanks, from the AT&T Staff!

Working with ERnet SERVPRO branch has made Sunrise Senior Living organization successful in remediation efforts.

The SERVPRO team was very kind with all of our residents and staff!

We had a house fire the week before Christmas. We asked our insurance adjuster for a list of their top 5 restoration companies. We went with SERVPRO and they sent a team led by Raffi to pack out our entire house. They were very patient & sensitive while we made decisions on whether to try restoring items or letting them go. SERVPRO kept the adjuster updated on item missed initially & the current industry costs associated with our particular job. Nothing was overlooked & no corners were cut. We are very happy with the restoration & cleaning of all our soft items, hard furniture & family heirlooms. They really did a beautiful job & were very honest about the items that didn't clean up so well despite their best efforts.
I highly recommend SERVPRO if you find yourself in our shoes.

My kitchen had a small fire, which resulted in restoration and construction work needing to be done at my house. I initially came into contact with SERVPRO about having my front door boarded up, due to the firefighters needing to break down my front door to put out the fire. Within a very short amount of time, a representative from SERVPRO was at my house with workers to board up and secure my house.
Raffi was the project manager, and he was extremely helpful, professional, and courteous throughout the entire process of restoring my house back to normal.  He answered all of my questions in a timely manner and helped make an incredibly difficult process go much smoother.

I would highly recommend SERVPRO. We had a small house fire in our garage which damaged the second floor with smoke. It was an insurance claim and SERVPRO worked with me and my claims adjuster to restore the contents of the room and to repair the walls of our garage. The crews texted me when they arrived and when they would leave when I could not always be home to meet them. They were professional, courteous and reliable. Within a month of the fire, we had a broken pipe in our upstairs bathroom, so I had the same crews back in my home to do the work. I can honestly say I was in good hands with SERVPRO.

Our second floor master bathroom shower stall leaked into a downstairs bedroom. My plumber recommended that I call SERVPRO to deal with the damage and mold that had developed. I contacted them and was pleased with the promptness with which they responded to my call. I dealt with Raffi who from the beginning was very reassuring and inspired confidence in me that they would do a good job. He was very courteous and extremely knowledgeable. He and his crew came and cleaned out all the mold. They were punctual, worked efficiently and left the room in pristine condition. I would definitely recommend them to anyone.

We recently had a major leak in our office that SERVPRO was called in on.  Service was GREAT!  They brought in appropriate equipment and spent the time to get our offices dry again.  They took care of carpet discoloration, wet wall board and all other issues connected with the damage.  Although we hope to never need their service again, we would call them in a heartbeat.

I am the administrator for a large office building in the Los Angeles area. We had a new water heater installed upstairs that was done incorrectly. We found out the hard way when water began to run down the walls in the downstairs of the building. Terrifying! We called SERVPRO to come out. They were there the same day we called them, within a few hours! Our Project Manager was, Raffi Kitsinian. He was very knowledgeable and professional. He made sure that I understood all that was going to need to happen. We needed to do minor demo work on the downstairs. The upstairs was potentially worse because of all the pipes that run along the outside of the wall in the room where the water heater is located, both electrical and water. This was such a stressful situation and Raffi made it as pleasant an experience as possible. THANK YOU!!! You are wonderful at your job, and as much as I hope we never need your services again you will be who I call/recommend!

I own a laundry mat & had a faulty washing machine that was located in the center of my laundry mat. The machine leaked so much water it damaged the surrounding areas, and two bathrooms. I called SERVPRO and they responded and started the clean-up process within an hour.  I was so impressed.  Raffi, the project manager kept me informed throughout the entire process and was very professional. I definitely recommend this company hands down!!!

These guys are great, had to write review for SERVPRO.  I accidentally left a window open for a few days during a raining thunderstorm. Saw water stains and strange smell, and thought, mold in drywall. Rented a dehumidifier and called SERVPRO. Raffi Kitsinian was very personable and professional. He tested the walls, carpet, and surrounding areas and found moisture. Didn't even charge me for coming out! Reliable companies are few and far between. SERVPRO and Raffi is one of them. I would recommend them to friends, family, and neighbors should they need services like this. I would definitely call them back.

Due to a recent storm which caused a major leak we called SERVPRO which were highly recommended to us. These guys led by Meroujan were quick to respond, highly professional, and very empathetic regarding the leak. Meroujan’s professionalism shined throughout the process of drying out the leak. His expertise is unsurpassed and he always called prior to arriving and then promptly arrived at the designated time. I would highly recommend Meroujan and the SERVPRO crew if you find yourself in this unfortunate situation.

It rained last night and I noticed a huge leak in my ceiling. I called numerous companies and only SERVPRO of Hollywood Hills/Los Feliz and one other responded and was able to get to my home the same day!!!! Amazing! Raffi scheduled a technician so quickly, within two hours, and he was so helpful and nice. Raffi called and arrived on time, very professional, kind and helpful. The type of person you want coming into your home. Raffi answered all my questions, eliminated all my worries about this problem and schedule his team for the very next morning. I'm so relieved and pleased with it being so close to the holidays and not getting repaired prior, I thought my situation would only get worse. I'm so happy that I found SERVPRO of Hollywood Hills/Los Feliz. They stand by their name.

I'm writing to express my extreme gratitude for the work done at my Los Angeles home in the Hollywood area by Raffi Kitsinian and his team SERVPRO. From the moment I spoke with Raffi back in May I knew that we were in good hands. At the time my family and I had just returned home from a trip and it was completely soaked. As you can imagine, it was shocking and demoralizing to see all the damage done to the walls, floors, and furniture. When I called SERVPRO, in a controlled panic, Raffi responded with a calming tone and reassured me that he and his team would be able to help. He was right. Like a force of nature the team packed up our entire house, labeled boxes and cleared the way for the second wave of professionals to rip out the damaged hardwood floors, carpets, and wet walls. Throughout the entire process Raffi made sure to keep me updated with the progress of the work being done and completed the clean-up on time as promised. And now that we are set to begin the rebuild phase we once again are looking to Raffi and SERVPRO to help guide us through that process. Honestly, I can't say enough good things about Raffi and his team. I will tell everyone who is in need of SERVPRO's services to call him.

I am taking the time out of my schedule for the specific purpose of drawing attention to the exceptional service provided by one of your Franchises, SERVPRO of Hollywood Hills/Los Feliz. We are not strangers to reconstruction so were somewhat cynical having to face reconstruction after unexpected water damage to the entire first floor of our home. As unexpected as the damage was so was our experience with SERVPRO. From the first day to completion, the service was EXCEPTIONAL. The entire staff, crew, & service people were courteous and kind. They were understanding and patient, reliable & responsible. Every one of them went out of their way to make the situation as easy as possible for us under the circumstances. Everything was explained clearly and more importantly, carried out exactly as promised. We were extremely impressed with the way they all worked together, as a team, which I believe is a contributing factor why everything went so smoothly. We attribute this to Mr. Meroujan Kitsinian. The manner in which he directs his team and deals with situations is quite impressive. He seems to possess a special skill that allows him to extract the highest performance from his team. This is observable in his team’s response and the high quality of work they produce. We especially appreciated the immediate responses to our telephone calls and Mr. Kitsinian’s commitment to our project. Being able to lessen the impact of an unfortunate circumstance is truly EXCEPTIONAL. Thank you for your time and thank you for SERVPRO of Hollywood Hills/Los Feliz.

Our washer leaked and damaged the floor in the laundry room and the bedroom carpet next to it. Called SERVPRO of Hollywood Hills/Los Feliz, and Raffi came a few hours later to give his recommendations. The very same afternoon he sent over his crew with their machines to start drying the damaged areas. After 48 hours they came back to rip off the floor that was damaged. His crew does outstanding work, very friendly and knowledgeable people. Raffi is very pleasant to deal with and makes things really easy to handle as he makes things happen fast.

When your life gets turned upside down due to a mold problem, call this company. SERVPRO of Hollywood Hills/Los Feliz and their team are superb. Last month, we had the unfortunate experience of discovering a mold problem in our guest bathroom. After doing some research and getting a couple of estimates for mold remediation, we decided to go with SERVPRO of Hollywood Hills/Los Feliz. Their team was very personable, professional and most importantly: thorough. If you have the unfortunate experience of needing mold remediation, I would highly recommend this company. 

SERVPRO of Hollywood Hills/Los Feliz is really the place to call if you get water damage and need to get quality remediation. A water pipe broke when we were gone and we got water in our crawlspace. After realizing it was not going to dry by itself and getting concerned about potential excessive humidity over time, we called SERVPRO of Hollywood Hills/Los Feliz to get an assessment of what needed to be done. Compared to other companies out there, I found SERVPRO of Hollywood Hills/Los Feliz to be a lot more rigorous and process oriented than most. They know how to get things done and they follow proven methods instead of experimenting around. I would highly recommend calling them if you are looking for that type of professional service.

I very rarely write letters reporting a good or bad job service done by a company but I had an experience with two SERVPRO guys that saved my house for me.  I had renters in my house for 3 years who called complaining of a mold smell.  I immediately called three different mold specialist to come to the house one being SERVPRO.  They all said it was so bad they couldn’t even give me an estimate but Raffi Kitsinian was the only one who told me that even though my insurance company turned me down I had a claim.  I have been paying my homeowners insurance for 16 years never calling in a claim and of course when I need them I’m turned down.  It seems there was a hot water pipe leaking under my house for about two years!  Raffi took the time to educate me with my situation and my insurance and said that he hoped down the road when the insurance did pay for the remediation I’d call him, and I did. Needless to say that when I met Raffi at my house I had tears running down my face and he told me it was going to be alright. He turned what could’ve been a nightmare situation of me having to sell my house into a wonderful situation of change. My renters decided to go back to their home state and I am back living in my house and loving it thanks to Raffi Kitsinian. You are so very lucky to have this guy as a part of your team, they are the BEST!

SERVPRO was very professional and reassuring at a time when our accident had us so stressed out! SERVPRO as of today has lived up to all the expectations and promises (including the subcontractor FRSTeam). The SERVPRO rep Antonio Ortiz is very professional on his communications and always responds to our requests & questions.

SERVPRO has a great team of professionals. They made my mother of 67 years of age feel informed and comfortable throughout. They were knowledgeable, courteous, and professional.

Excellent customer service! I am so grateful to the SERVPRO team, thank you!!! Job well done!

Excellent Service. Took the time to explain possible actions. Very patient and really thorough. Professional; patient; made certain the water issues were abated and the environment was ready for reconstruction.

Sevak and Carlos were great, done a great job

Antonio was very helpful and kept me clued in to what was happening. The team was very professional and explained the process very well. Appreciated them!

I have referred others in need to SERVPRO of Hollywood Hills. The high standards are an obvious hallmark of the company's mission and to the Kitsinians because of the outstanding work they performed on my property, always with a smile, continually reassuring me, and being here or calling every day until the project was completed. I now know truly understand what SERVPRO's motto really mean..."Like it never even happened." And that's exactly right.

The Downtown Women's Center would like to thank SERVPRO...our building could not have been restored as quickly and effectively without your commitment, so thank you for your support. You were very prompt and understanding of our resident's needs.

I wanted to take the moment to thank you for the excellent job you did at my condo last week. Burst pipes and water damage are always an ordeal to go through, but it was eased in part by your company. The precision of your work in cutting out the drywalls and plywood, and the way you protected our tiles. Wall, carpeting, etc. was as good as one could expect. Thank you for a job well done.

Your thoughtful contribution is very much appreciated-you have made a difference in the lives of the growing number of women who rely on DWC (Downtown's Women Center) for support.

SERVPRO was referred to me through my property insurance agent. Upon my first meeting with (Raffi), I was impressed with his company's immediate response to my water damage emergency. They take a great deal of pride in their work and know how to take-charge and solve sudden problems. I couldn't imagine any other company ensuring that my problems were solved in a more considerate manner that SERPVRO. They are well thought of in my household.

SERVPRO assembled a team of professionals to work on the flooding damage (burst pipe) and restored everything as if nothing happened and did it quickly.

Your representative was more than satisfactory, he was excellent. In fact, I've never met a team of professionals that knew exactly what to do, how to calm me down, and assure me my property would be restored. I would have never thought that water could have made so much damage, but SERVPRO of Hollywood Hills was a seasoned pro when it came to handling emergencies.