Emergency Water Damage Process Overview*
2/9/2017 (Permalink)
ONE HOUR:
Within one hour from a notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!
FOUR HOURS:
Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.
DETAILED EXPLANATION:
A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
PRETESTING:
A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.
EIGHT HOURS:
Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
CLEANING & RESTORATION:
SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the- art restoration techniques to ensure your property is taken care of right the first time.
FINAL WALK-THROUGH:
After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.
*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.